Privacy Policy

Last Updated: December 2025

At MODU, we believe in transparency and respect for your privacy. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website, products, and services. Whilst this policy outline a number of ways data may be collected we always aim to collect the least amount of information possible. Our site does not use any big tech trackers.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Name, email address, and contact details when you create an account or contact us
• Payment information when you make a purchase
• Device configuration preferences and customisation choices
• Communications with customer support
• Survey responses and feedback

Automatically Collected Information

When you use our services, we automatically collect:

• Device information (model, operating system, unique identifiers)
• Usage data (features accessed, time spent, interactions)
• Log data (IP address, browser type, pages visited)
• Location information (based on ip address & with your permission)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services
• Process transactions and send related information
• Respond to your comments, questions, and customer service requests
• Send you technical notices, updates, and security alerts
• Communicate about products, services, and events
• Personalise your experience and recommend components
• Monitor and analyse trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: When you authorise us to share specific information
• Service providers: Third parties who perform services on our behalf
• Legal compliance: When required by law or to protect rights and safety
• Business transfers: In connection with a merger, sale, or acquisition

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Object to or restrict certain processing of your data
• Opt out of marketing communications
• Request data portability
• Withdraw consent (where applicable)

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@moduphones.com